Our Terms


These terms and conditions shall constitute the entire agreement between Impact and the buyer, and shall be governed by and construed according to the laws of the state of California and the United States of America.


All orders must be received in writing by fax, email, web or EDI. A purchase order number is required where applicable. Most orders will be shipped within ten working days after receipt of order. Special orders may take longer. All orders requiring rush delivery dates or special product packaging must be agreed upon prior to acceptance of order. No cancellations will be allowed on stock or custom orders once received by Impact. Invoice dating begins at time of shipping. Any quantity discount pricing applies to individual items and individual shipments only.


All published prices are in U.S. dollars and must be paid in U.S. dollars. In the event of a printing error, Impact reserves the right to charge the correct price. Impact works hard to maintain prices, but they are subject to change due to market conditions.


Transportation costs are the responsibility of the buyer unless otherwise agreed upon. Shipping will be prepaid and included on the buyer's invoice. In the event of damage or loss in transit, note the damage on the delivery receipt or bill of lading with the driver. If unable to inspect the product at the time of delivery, write "Subject to Inspection" on the delivery receipt or bill of lading with the driver. In addition, Impact must be notified of any damage or loss in writing within seven (7) days of order receipt. Please include as much information as possible on your notification to assist in freight claims. If "freight collect" is requested, the buyer will be responsible for filing a claim for loss or damage with the carrier, and payment must be made to Impact in full. Any non-standard shipping or delivery requirements must be noted at the time of order. Accessorial charges are the responsibility of the buyer.


No items are returnable without prior authorization from Impact. No returns will be considered after a period of thirty days has elapsed from the original shipment date. All goods must be accompanied by return goods authorization and/or return goods authorization number, which must be obtained from our sales department. No unauthorized returns will be accepted. Product will be shipped back to the buyer at buyer's expense.